Online Legal Marketing – Fish Where The Fish Are

Online Legal Marketing Is Like Fishing

When you’re marketing your law firm online it’s easy to get caught up in the blogging whirlwind.  After all, that stuff takes nothing more than time – and it’s entirely within your control.  There are technical issues to contend with, but they’re easily tackled.

Most people will tell you to work on excellent content and optimize it for the search engines.  Once that’s done, optimize for actual readers to decrease bounce rate, increase time on site, and overall create an environment that makes it easier for potential clients to interact with and, ultimately, hire, you.

But what’s missing for this equation is that by providing excellent content and optimizing it, you’re taking too passive of a position.

That’s right, I called you passive.  Your online legal marketing efforts are reliant upon someone stumbling on your site.  It’s like opening up a store on a dead-end street and hoping that someone will magically find it.

Not gonna happen.  At least, not quickly.

The toughest part of your online legal marketing efforts are to get as many qualified prospective clients to your websites, blogs and social media circles as possible.

Your need to promote your content overtly by using Twitter, Facebook and other social networking sites, and indirectly by establishing yourself as a trustworthy professional who knows a thing or two about your field of practice.

How?  You need to fish where the fish are.  In the world of online marketing, you still need to (and I dread this statement) get yourself out there.

I’m talking about consumer finance listservs, debt and credit forum sites, and blogs that discuss personal finance issues.  You can hang out on the lawyer listservs too, but that’s for you – not your online marketing.  Use the lawyer sites for education and camaraderie, but don’t expect to get much business there.

You’ve got to fish where the fish are.  And those fish are on the consumer finance sites.  You need to take the time to get to know these online communities and start answering questions.  Give from your base of knowledge – without promoting yourself or your sites.  In time, people will come to realize that you’re a smart lawyer and will begin to rely upon you as a referral source.

Yes, it takes time.  But so does any relationship.  You didn’t marry your spouse on the first date.  You didn’t wake up one morning with a new best friend or business partner.  It took time.  So does this.  But it will also give you the reputation that’s earned only when people know and trust you.  People who are your potential clients and referral sources.

People who may need help someday – help you can give.  And isn’t that the goal?

Photo courtesy of bogdog Dan.

Unbundled Legal Services Permitted In Kansas

On November 24, 2009 the Kansas Bar Association released Legal Ethics Opinion No. 09-01.  The opinion was prompted by a request from a Kansas attorney as to (a) whether the Kansas Ethics Advisory Opinion Committee approved the determination in ABA Formal Ethics Opinion 07-446 and (b) concerning the extent to which, if  any, the assistance of a lawyer under a limited scope of representation should be disclosed.

In response, the Kansas Bar Association held that:

Unbundled legal services are permitted under the Rules of Professional Conduct, so long as (a) the limited scope of representation is clearly communicated to the client in writing, (b) the client gives informed consent in writing, (c) any document prepared by the attorney is marked “Prepared with the Assistance of Counsel,” and (d) the attorney complies with all other applicable court rules, including rules of ethics.

The opinion can be downloaded in PDF format by clicking on this link.

What do you think about the legal ethics opinion?  If you practice in Kansas, what does this mean to your business and how you deal with clients?

Hat tip to Topeka bankruptcy lawyer Jill Michaux for sending me the opinion.

Zelotes v. Chern Saga In Connecticut: Chief Disciplinary Counsel Releases Brief

If you’re a bankruptcy lawyer marketing your practice online, you know about TotalAttorneys.  You also know about the disciplinary issues surrounding the company.

I’m not commenting on the merits of the case either way, but wanted to pass along the attached brief filed by the Connecticut Chief Disciplinary Counsel’s Office.

Click here for the PDF.

I encourage everyone except the parties to comment on this issue.  To prevent this site being embroiled in the controversy at any level, I will delete comments posted by any lawyer or entity involved in this controversy in any state.  I hope you understand, but I’m not interested in having to deal with a subpoena or being made witness to these actions.

Marketing Your Law Firm – A Signed Retainer Doesn’t Equal Success

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Marketing your law firm is often thought to begin with an ad or some promotional piece – a blog, an article, press release, whatever.  And the legal marketing ends when the client signs the retainer agreement.  We breathe a sigh of relief.  Game over.

Not so much.

Have you ever had a client who was just perfect?  Showed up in your office with everything organized, fee in hand, patient and happy to be with you?

Maybe they brought along all the documents on CD-ROM as well as in hard copy, just in case you wanted them on your computer?

How did that make you feel about how well you were marketing your law firm – the fact that you could attract such a PERFECT client?

How much easier did that make your job?

Now . . . why couldn’t ALL bankruptcy clients be just like that?  The world would be a better place, roses would smell sweeter, and you’d whistle as you walked into the office each morning.

The mantra of the consumer bankruptcy lawyer is, “If I can get ‘em in the office, I can get ‘em to sign up with me.”

Though that’s laudable, it’s only a small portion of the equation.  Marketing your law firm begins here, it doesn’t end here.

Why?  Because the real work starts the minute the prospect becomes a client and signs a retainer agreement.  Whether $100, $200 or more changes hands it is not enough to compensate you for the work you need to do merely to get the Petition into shape for signature.

Tax returns, bank statements, bills, financial information . . . not to mention the seemingly endless barrage of phone calls from clients demanding your attention.

But that’s only the beginning.  Your client is undoubtedly paying your fees in installments.  So that means you’ve got to chase the client down for money.  And if that money doesn’t come in fast enough you’re looking a whole new round of documents to be provided.

Round and round it goes.

If you’re lucky, the client comes back (eventually) and signs the Petition.

But we all know there’s a decent chance Mr. Debtor is gonna fall off the dark side of the moon.  Someone put a bug in his ear that bankruptcy is the end of the world, or maybe he thinks his world is better merely for having hire you in the first place.

Let me ask you to do this simple exercise:

  • List the number of clients who have retained you in each month since June 2008;
  • List the number of clients from each month who have paid your fees in full as of February 25, 2009.

Is there a disparity, even a small one?

There’s a reason WHY this phenomenon occurs in the world of the consumer bankruptcy lawyer.

It’s called . . . the effective marketing of your law firm.

Ouch!

Every day I hear a bankruptcy lawyer tell me that he or she doesn’t need and legal marketing strategies . . . there are plenty of clients.  The problem is in juggling the workload!

But here’s the rub.  If you have solidified your marketing into a system designed solely to attract your most compliant and desirable clients then they will make your life easier.

Market like a blindfolded kid playing “Pin The Tail On The Donkey,” however, and you’re going to get people you don’t want – people who are just not a good fit for you, and who will be tougher clients to work with.

Do the exercise.  Let me know how it turns out.

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