online — Legal Practice Pro

How Vulnerable Are Your Online Legal Marketing Efforts?

August 12, 2010 By Jay Fleischman

Even if you’re at the top of the search engines, you’re vulnerable to new competition. Go to sleep at #1, wake up at #4. Is this a risk you’re willing to take when marketing your law firm online?

A few days ago, I was semi–involved in a debate that was raging on an e-mail discussion list in which I am a member. One person asked a question about marketing your law firm online with a blog, and a lawyer started touting the fact that his website ranked at the top of the organic search engine results for his chosen search term. The lawyer in question does no blogging whatsoever, and essentially stated that blogging was worthless to his efforts at marketing his law firm online.

Of course, this being a marketing discussion group, chaos ensued fairly rapidly. The resident legal marketing professionals jumped all over this poor guy, and basically proclaimed him to be full of shit.

But here’s where it gets interesting. Not only does the lawyer in question do no blogging, he produces no content on any of its websites. They’re all extremely thin, and none of them stand out whatsoever. They’re all filled with the same trite, empty language that is so pervasive on law firm websites. To him, marketing his law firm online didn’t require any content production strategy. And his results were, to his mind, proof that his theories worked.

If I were to hazard a guess I would say that the attorney has ensured his high rankings based on off–page search engine optimization. By that I’m talking about massive numbers of back links to his site from other sites, with appropriate anchor text tied to his chosen search term.

Assuming this to be the case, and further assuming that there is no funny business or “black hat” tactics being employed, then I applaud this attorney for his efforts. Undoubtedly, he gets a tremendous amount of traffic and, I would assume, quite a bit of business as a result of his efforts to market his law firm online.

So, you see, this stands as proof of the fact that you need not blog in order to attain a high search engine ranking for a single term. I would go so far as to say that you don’t need to blog in order to do well for any term whatsoever.

The fact, however, doesn’t mean a thing. We all know that Google and the other search engines reward websites with more content over those that are thin. We also know that people who visit your website are more inclined to hire you after seeing the depth of your expertise reflected in your blog posts.

So even if this attorney ranks very well for a narrowly-defined search term (which may or may not get enough traffic to sustain him), it’s unlikely that he’s able to capture a tremendous percentage of those site visitors and convert them into paying clients. People are searching for information, and won’t stop looking for answers until they find them. If they happen to find them on the top–ranked site that matches their query, then they will go no further. However, if their first click does not result in an informative answer to their question then they are likely to move to the next site presented by the search engines.

I’m sure that my colleague does very well now, but his attitude with respect to his efforts to market his law firm online makes him an easy target. If one of his local competitors establishes a new website and continually adds content that is relevant, in formative, and optimize for the search engines as well as for human visitors then the likelihood is that this new site will quickly rise to the top of search engine rankings with very little effort.

How about you? Are you willing to take on this sort of risk when marketing your law firm online?

Image credit: mlhradio (Flickr)

Filed Under: Legal Marketing Tagged With: blog, engines, internet, internet marketing, law, law firm, law firm websites, Legal Marketing, marketing, marketing your law firm, online, Search Engine Optimization, search engines, vulnerable, web search engine, website ranking, world wide web, your website

The Technology Is Invisible

April 19, 2010 By Jay Fleischman

The technology we use to market and promote our products and services has gotten to the point where people don’t even realize it exists.

When marketing your law firm, you shy away from doing too much online. After all, your clients aren’t online. They tell you they found you in the Yellow Pages, the newspaper, or on television.

Right. And I’ve got a bridge in Brooklyn I’d like to sell you on the cheap.

Technology has become so prevalent that people don’t know it’s there anymore.

Take, for example, my wife Melissa. She’s not a technophobe, but she doesn’t get her hands dirty with technology. She’s more comfortable with a paper magazine than a blog for the most part, and rolls her eyes when I get all geeky in her presence.

Still, she’s unwittingly become so entrenched in technology she doesn’t even realize it.

Ten years ago Melissa trained for the San Diego Rock and Roll Marathon. She hated every minute of it, primarily because she did all of her training runs in Central Park. Loop after loop, it got boring. She swore she’d never run again, and made good on that promise for a decade.

Now she’s back in her running shoes, training for a half marathon. And she’s actually enjoying it.

Why? Because now she’s running in the streets, crossing the Brooklyn Bridge and going up the West Side Highway on the running path.

Last night she told me the key is that she’s not bored this time, and that street running suits her far more than park running. When I asked her why she didn’t run the streets last time she told me she was too fixated on distance for her marathon training.

But this time she’s got tools that she didn’t have the first time around. Now she’s got a host of online tools to help her map out routes, as well as an iPhone app that tracks her distance. The only thing she could have used last time was a pedometer, and those were expensive a decade ago.

My darling fell to silence as the realization swept over her. If anyone had asked her why she enjoyed running this time she would have come up with a host of other reasons – none of them related to technology. Yet that technology was the real reason why her training was so much easier this time around.

Your clients are similarly enmeshed in technology to an extent that they don’t realize. It’s so engrained they don’t know it’s there.

Marketing your law firm online may seem counterintuitive if you pay attention to what your clients are telling you. Ask them if they’re online and they might tell you they are not. But the truth is elusive.

They’re on Facebook catching up with their friends.

They’re on Twitter, following brands and local companies looking for discounts.

They’re reading the news and checking the local weather in the morning.

They’re getting directions and using Google as a new form of 411 (remember that?).

Take, for example, the town of Cedar Rapids, IA. Last November at the member’s-only workshop of the National Association of Consumer Bankruptcy Attorneys someone raised their hand and steadfastly refused to believe that his clients were online. Why he was sitting in on my panel presentation about online legal marketing, I’ll never know – but that’s a different story.

This lawyer is in Cedar Rapids, IA. According to Wikipedia, The U.S. Census Bureau estimated the city’s population at 128,056 in 2008. We’ll use that as a baseline for the moment.

Heading over to Facebook, I checked to see how many of their members over the age of 18 were within 25 miles of Cedar Rapids. The result is below:

So over half of my colleague’s potential client base is on Facebook. Many of them probably don’t think of themselves as being online, though – they’re just “on Facebook.”

How about Twitter? I did a simple Twitter Search and narrowed it down to the same radius around Cedar Rapids, IA. Results? You betcha:

Again – ask these people if they’re online and many will tell you they aren’t.

The ease of use and ubiquity of online tools and applications has gotten to the point where people don’t even consider the online/offline distinction anymore.

It’s more than email or web browsing. It’s the iPhone, iPad, BlackBerry, Facebook, Twitter, Foursquare (yes, Foursquare covers places like Cedar Rapids), and on and on. It’s engrained in who we are and where we spend our time, like it or not.

Do you think your prospective clients aren’t online? Are you prepared to re-think that position? Because if you’re not, someone else in your area will – soon.

Filed Under: Legal Marketing Tagged With: blog hosting services, facebook, law firm, marketing, marketing your law firm, online, online social networking, social information processing, social media, tell, Twitter, web 2.0, Yellow Pages

Are You A Grain Of Sand?

April 15, 2010 By Jay Fleischman

Marketing your law firm online means one thing to every attorney I know – get to the top of the search engines, ideally in the organic (unpaid) part of the index. Being in first place means getting the lion’s share of search traffic for your keywords of choice, guaranteeing you dominance in your online legal marketing efforts.

But the reality is that there are tens of millions of web pages that are competing for that top position. Other lawyers, self-help guides, legal directories and the like are all clamoring for that same brass ring.

That’s where the big-money companies come in to help you in the onerous and arcane task of marketing your law firm. Large and small firms that promise to get you on page one of the Google search engine results page for any term you choose. I’m pretty sure we’ll see a bunch of them at the NACBA convention in San Francisco at the end of April, and every other legal conference will find the same story played out over and over again.

Promises with money, that’s what they are. Give us a lot of money and we’ll get you where you want to be. We’ll do everything when it comes to marketing your law firm online. Link-building, on-site optimization, pay-per-click, pay-per-lead – it’s all a variation on a theme.

Don’t worry about actually (gasp) putting relevant and useful information on your site. All we need you to do is write us a fat check and we’ll do all the marketing your law firm needs.

They play on your fears, and on your lack of information. You’re sucked in by the promises that “all it takes is a single new client to pay for this.”

Sounds like the old Yellow Pages sales script, doesn’t it?

But the reality is this – you’re a grain of sand in the Sahara. Someone finds you more by luck than anything else.

And even worse, there is more sand coming into the desert every minute. More websites pop up, more blogs, more directories. Content is everywhere, and it continues to pile up on top of your site.

You can paint yourself a different color, make a prettier website, and pay all the money you want. Sorry to bear the bad news, but it isn’t going to save you.

Don’t have time to add content to your blog?

Don’t know what to write about?

Think it’s a waste of time?

Consider this:

if you blog, you’re going to get 67% more leads from your online legal marketing efforts;
having more pages of your website indexed leads to more traffic and, ultimately, more leads from your site to your firm;
more leads means more clients;
more clients means more revenue;
more revenue means … well, a more rewarding life overall.

Most of the bankruptcy lawyers I know have flimsy websites with fewer than 20-30 pages of content. Most of that content is stale, outdated and, quite frankly, not incredibly interesting. Routine discussions of Chapter 7, Chapter 13, and the like – none of them saying anything in a way that particularly engages their prospective clients.

Just look at the search result at the top of this post – 2,880,000 results returned for a search of “bankruptcy lawyers.” That’s a lot of sand.

So I urge you to consider this – what steps will you take to formulate a content marketing strategy that multiplies those grains of sand and helps you get noticed?