Comments on: Who Answers Your Phone?

By: Chuck Newton

Chuck Newton — Fri, 02 Oct 2009 07:48:37 +0000

Thanks for the honorable mention.

By: Chuck Newton

Chuck Newton — Fri, 02 Oct 2009 02:48:37 +0000

Thanks for the honorable mention.

By: JayFleischman

JayFleischman — Mon, 28 Sep 2009 23:35:12 +0000

It's all a question of "training" your clients. If you tell them that they get one bite at the apple they're likely to think twice unless it's a genuine emergency. I was hesitant to implement this strategy but it works extremely well.

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Tweets that mention Who Answers Your Phone? -- Topsy.com — Fri, 25 Sep 2009 18:57:24 +0000

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By: Jonathan Ginsberg

Jonathan Ginsberg — Fri, 25 Sep 2009 15:50:11 +0000

I don't know about that "emergency" number idea. Occasionally one of my clients gets my cell phone number and that's what they use. I don't blame them – who's to define "emergency?" I give my paralegals a cell phone and give the clients that number. Our clients like the idea of having a "back door" number and I don't end up with requests that can better be handled by a paralegal or assistant.We are starting to use Google Voice – which offers a great deal of functionality.